WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS for open edition prints?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact Douglas at email@example.com with your order number for further instructions.
WHAT IS YOUR SHIPPING AND RETURN POLICY FOR BIRD BLOCKS?
Free Shipping in the United States on all "Bird Blocks". All other countries actual shipping charges apply. For international orders we will contact you with the additional shipping charges. Free shipping does not apply to other prints sold on this site.The time I need to prepare an order for shipping varies. If the product is in stock it we can ship it within a couple days. If I have to make it, it will take a few more days. I will let you know if it will take longer. Estimated shipping times North America: 3-7 business daysI'll do my best to meet these shipping estimates, but cannot guarantee them.
Your satisfaction is guaranteed! If you are not satisfied with the product please return for a refund excluding shipping. Contact me within 14 days of delivery and ship items back within: 30 days of delivery. I don't accept cancellations but please contact me if you have any problems with your order. Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
WHAT IS YOUR SHIPPING AND RETURN POLICY FOR ORIGINALS & LIMITED EDITIONS?
Free shipping in the United States on all Limited Edition Prints and originals. All other countires actual shipping charges apply. For international orders we will contact you with the additional shipping charges. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
Your Satisfaction is guaranteed! If you are not satisfied with the painting please return for a refund excluding shipping. Contact me within 14 days of delivery and ship items back within: 30 days of delivery. Buyers are responsible for return shipping costs. I don't accept cancellations once the item is shipped but please contact me if you have any problems with your order.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact Douglas at firstname.lastname@example.org as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email Douglas at email@example.com
WHO TO CONTACT?
You can reach out at any time by email to Douglas at firstname.lastname@example.org
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter.
You can also follow us on our social media pages as we are constantly posting about new work!I